Frequently Asked Questions

• How do I get my username and password?
  Students will use their Web Access username and password to log-in to the Blackboard Learning System. For questions about username and password, contact the Campbell University Helpdesk.
  

 

• How will the instructor and I communicate?

The Campbell University issued email will be the primary means of communication between instructors and enrolled students outside of Blackboard. Enrolled students are expected to regularly check their Campbell University issued email account. Instructors may list other methods of contact information to utilize.


 

• When will I have access to my classes?
  

Typically, students have access to classes the Wednesday prior to the beginning of the term. If a course begins and cannot be seen in Blackboard, contact the instructor first to see if s/he has made the course available to students.

 

• Is there an attendance policy for online courses? Are these courses self-paced?

Yes, there is an attendance policy for online courses at Campbell University. The Distance Education attendance policy is similar to the traditional attendance policy listed in the University catalog. Campbell University online courses are not self-paced. Students are expected to participate regularly in the course and there are specific due dates determined by each instructor. The attendance policy can be found in all course syllabi or at this link: DE Attendance Policy. The first week of class is very important. All online courses have an assignment due during the first week of class. Students who fail to login and/or complete this assignment on time may be dropped from the course as a 'NO-SHOW'. 'No-Show' students cannot be re-added to the course once dropped.

 

• How do I find what book I need for class?
  Textbook information is available on the instructor's syllabus and through the Barns and Nobles Bookstore website. Students taking courses with Campbell University may order textbooks on-line via Barnes and Noble. Barnes & Noble will carry stock of every title offered at each of the five extended campus sites for those students wishing to purchase their books online and have their books shipped directly to the student. All students may purchase their books directly from Campbell University’s Barnes & Noble.
  

When inquiring about textbooks at one of the Extended Campus sites or at Campbell University’s Barnes & Noble indicate the book is for an online course through Distance Education as the textbooks may differ from term to term.

Textbooks may be purchased at other bookstores or online stores. Verify the ISBN from the textbook list before ordering books from other stores. Students should order books in time for them to be shipped before classes begin.

• Who do I contact if I am having technical difficulties?
  

In Blackboard, contact the support site by clicking the 'Help' icon on the top of the course page. This link will provide the user with 24/7 Blackboard Support. Username and password inquiries should be directed to the Campbell University Helpdesk.

• What do I do if I can't access the Campbell University website or the Blackboard website because
  they are down?
  

The maintenance window for Blackboard is 6am-1pm on Sundays. Blackboard may be unavailable during that time and any other announced outages on the My Campbell Tab in Blackboard. The site will redirect you to a message stating that Blackboard was down for maintenance. Wait for a while and try logging in again later. If a message stating that Blackboard is down for maintenance is not received or it is outside the normal Sunday morning maintenance window, first verify your connection to the internet.


• What do I do if I am having trouble contacting my instructor?
  

Instructors are not online 24/7 and should be given a reasonable time to respond to student emails or phone calls. If you have contacted your instructor and have not received a response within 48 hours, send an e-mail to Distance Education. In the email please include your full name, the name of the instructor, the course number, and a brief explanation of when and how you tried to contact the instructor. Please forward email communication when appropriate.

• What if I qualify to take internet courses, but will be deployed during registration and/or the upcoming term and need to register for my first internet course?
  

Contact your Extended Campus office for information about registering for courses during deployment.

• When will I receive my grade?

Students can view grades inside the Blackboard courses by selecting My Grades. Students should be able to view final grades on Web Access no later than the Wednesday after the term is over.  Grades cannot be given over the phone or by email.

• How and when can I withdraw from the internet courses?
  

Follow standard add/drop and withdraw procedures for Extended Campuses. Main Campus students should familiarize themselves with the Extended Campus procedures when registering for a Distance Education course. Extended Campus dates differ from Main Campus dates.

• Can I earn a degree online?

No, Campbell University does not offer online programs that result in a degree. Students can earn no more than 49% of their degree online. The 49% will vary depending on the number of transfer credits. The calculation will include the number of transfer credits. 49% rule calculation: number of hours needed for the degree minus the number of transfer credits multiplied by .49 equals the number of hours allowed to take online.

• MINIMUM Technical Requirements for these courses:
  

• Access to an IBM compatible or Macintosh system (see table below for details)
  Note: You cannot use a tablet, iPad, smartphone, or iPhone as the sole means for completing an internet course yet
• Internet access either via modem and phone line or a direct network connection (highly recommended)
• Internet service provider for home access and/or access from work (must have prior to start of the course)
• Access to the online environment for a minimum of 10hrs/week

• PC Hardware Requirements:
  

• All Pentium PCs
• Windows 98 Operating System or higher
• 16 MB RAM (or more)
• 28.8 or better
• Sound card, speakers, and Plug Ins for Java and Flash Media

• Macintosh Hardware Requirements:
  

• Macintosh 68040, including all Power PC machines
• Mac 0S 9 or higher
• 16 MB RAM (or more)
• 28.8 or better
• Sound card, speakers, and Plug Ins for Java And Flash Media

• Software Requirements:
  

• Microsoft Word, WordPerfect, or another word processing program capable of saving files in RTF (Rich Text Format) is needed.
• Web Browser -- Firefox 3.x or Internet Explorer 7.0 or higher. If you plan on using a browser supplied by your service provider make sure it is the most recent version. AOL has not been tested for Blackboard. Google Chrome is not compatible with Campbell University's Blackboard system.
• Real Player or Microsoft Media Player recommended.
• A valid Campbell University email account.

• Helpful Links for Downloads:
  

• http://www.windows.com
• http://www.java.com
• http://www.downloads.com