 Frequently Asked Questions
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How do I get my username and password?
Students will use their Web Access user name and password to log-in to the Blackboard Learning System.
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When will I have access to my classes?
Typically, students have access to classes 3-5 days prior to the beginning of class. If a course begins and you cannot see the course in Blackboard you need to contact your instructor first to see if s/he has made the course available to students.
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How can I get a copy of my course syllabus?
Go to the Distance Education page of the Blackboard website.
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How do I find what book I need for class?
Textbook information is available under Resources. Students taking courses with Campbell University may order textbooks on-line via Barnes and Noble. Barnes & Noble will carry stock of every title offered at each of the five extended campus sites for those students wishing to purchase their books online and have their books shipped directly to the student. All students may purchase their books directly from Campbell University’s Barnes & Noble’s website.
When inquiring about textbooks at one of the Extended Campus sites or at Campbell University’s Barnes & Noble be sure to indicate that you are requesting a book for an online course through Distance Education. Textbooks may be purchased at other bookstores or online stores. Be sure to verify the ISBN from the textbook list before ordering your books from other stores. Students should order books in time for them to be shipped before classes begin.
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Who do I contact if I am having technical difficulties?
If you are in Blackboard, you can contact the support site by clicking the 'Help' icon on the top of your course page. If you encounter difficulty with your username and password, you need to contact helpdesk@campbell.edu.
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What do I do if I can't access the Campbell University website or the Blackboard website because
they are down?
Check to see if you are trying to access during the normal maintenance window (6am-12pm on Sundays). Blackboard may be unavailable during that time. When you tried to access Blackboard did it redirect you to a message stating that Blackboard was down for maintenance? If Blackboard is down for a scheduled maintenance you should see a notice posted when you try to access the site. Wait for a while and try logging in again later. If you do not receive a message stating that Blackboard is down for maintenance or it is outside the normal Sunday morning maintenance window and you still have problems accessing the site you may need to verify that you are connected to the internet.
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What do I do if I am having trouble contacting my instructor?
Instructors are not online 24/7 and should be given a reasonable time to respond to student emails or phone calls. If you have tried contacting your instructor and receive no response within 48 hours send an e-mail to disted@campbell.edu. Please include the name of the instructor, the course number, a brief explanation of when and how you tried to contact the instructor, and your full name in the email.
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What if I qualify to take internet courses, but will be deployed during registration and/or the upcoming term and need to register for my first internet course?
Contact your Extended Campus office for information about registering for courses.
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When will I receive my grade?
Students can view grades inside the Blackboard courses. Students should be able to view final grades on Web Access no later than the Wednesday after the term is over. Grades cannot be given over the phone.
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How and when can I withdraw from the internet courses?
Follow standard add/ drop procedures for Extended Campuses. Main Campus students should make sure they are familiar with the Extended Campus procedures when registering for a Distance Education course.
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Can I earn a degree online?
No, Campbell University has no online programs. Students can earn up to 49% of their degree online. The 49% will vary depending on the number of transfer credits. The calculation will include the number of transfer credits. 49% rule calculation: number of hours needed for the degree minus the number of transfer credits multiplied by .49 equals the number of hours allowed to take online.
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MINIMUM Technical Requirements for these courses:
- Access to an IBM compatible or Macintosh system (see table below for details)
- Internet access either via modem and phone line or a direct network connection (highly recommended)
- Internet service provider for home access and/or access from work (must have prior to start of the course)
- Access to the online environment for a minimum of 10hrs/week
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PC Hardware Requirements:
- All Pentium PCs
- Windows 98 Operating System or higher(XP preferred)
- 16 MB RAM (or more)
- 28.8 or better
- Sound card, speakers, and Plug Ins for Java and Flash Media
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Macintosh Hardware Requirements:
- Macintosh 68040, including all Power PC machines
- Mac 0S 9 or higher
- 16 MB RAM (or more)
- 28.8 or better
- Sound card, speakers, and Plug Ins for Java And Flash Media
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Software Requirements:
- Microsoft Word, WordPerfect, or another word processing program capable of saving files in RTF (Rich Text Format) is needed.
- Web Browser -- Netscape 4.0 or Internet Explorer 5.0 or higher version (6.0 is recommended and these are free downloadable programs) - If you plan on using a browser supplied by your service provider make sure it is the most recent version. AOL has not been tested for Blackboard. Google Chrome is not compatible with Campbell University's Blackboard system.
- Real Player or Microsoft Media Player recommended.
- Email Software or a Web browser capable of supporting email activity, including sending/receiving attached files. AOL has not been tested for Blackboard.
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