 Frequently Asked Questions
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How do I get my username and password?
Students will use their Web Access user name and password to log-in to the Blackboard Learning System.
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When will I have access to my classes?
Typically, students have access to classes 3-5 days prior to the beginning of class. If a course begins and you cannot see the course in Blackboard you need to contact your instructor first to see if s/he has made the course available to students.
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How do I find what book I need for class?
Syllabi and textbook information are available on the distance education page. Students taking Internet courses with Campbell University may order textbooks on-line via Barnes and Noble effective Fall 2006. Barnes & Noble will carry stock of every title offered at each of the five extended campus sites for those students wishing to purchase their books online and have their books shipped directly to the student. All students may purchase their books directly from Campbell University’s Barnes & Noble’s website.
A textbook list is located on this website along with course syllabus located on the Distance Education page.. Online book purchases are by credit card only through the Campbell University’s Barnes & Noble’s website.
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How do I purchase my book for class?
See previous question. When inquiring about textbooks at one of the Extended Campus sites or at Campbell University’s Barnes & Noble be sure to indicate that you are requesting a book for an online course through Distance Education.
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Who do I contact if I am having technical difficulties?
If you are in Blackboard, you can contact the support site by clicking on to the help icon on the top of your course page. The site is also available on the Distance Education page. If you encounter difficulty with your Web Access user name and password, you need to contact helpdesk@campbell.edu.
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What do I do if I can't access the Campbell University website or the Blackboard website because
they are down?
Check to see if you are trying to access during the normal maintenance window (6am-12pm on Sundays). Blackboard may be unavailable during that time. When you tried to access Blackboard did it redirect you to a message stating that Blackboard was down for maintenance? If Blackboard is down for a scheduled maintenance you should see a notice posted when you try to access the site. Wait for a while and try logging in again later. If you do not receive a message stating that Blackboard is down for maintenance or it is outside the normal Sunday morning maintenance window and you still have problems accessing the site you may need to verify that you are connected to the internet.
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What do I do if I am having trouble contacting my instructor?
Instructors are not online 24/7 and should be given a reasonable time to respond to student emails or phone calls. If you have tried contacting your instructor and receive no response within 48 hours send an e-mail to disted@campbell.edu. Please include the name of the instructor, the course number, a brief explanation of when and how you tried to contact the instructor, and your full name in the email.
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How and when can I withdraw from the internet courses?
Follow standard add/ drop procedures for Extended Campuses. Main Campus students should make sure they are familiar with the Extended Campus procedures when registering for a Distance Education course.
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MINIMUM Technical Requirements for these courses:
- Access to an IBM compatible or Macintosh system (see table below for details)
- Internet access either via modem and phone line or a direct network connection (highly recommended)
- Internet service provider for home access and/or access from work (must have prior to start of the course)
- Access to the online environment for a minimum of 10hrs/week
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PC Hardware Requirements:
- All Pentium PCs
- Windows 98 Operating System or higher(XP preferred)
- 16 MB RAM (or more)
- 28.8 or better
- Sound card, speakers, and Plug Ins for Java and Flash Media
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Macintosh Hardware Requirements:
- Macintosh 68040, including all Power PC machines
- Mac 0S 9 or higher
- 16 MB RAM (or more)
- 28.8 or better
- Sound card, speakers, and Plug Ins for Java And Flash Media
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Software Requirements:
- Microsoft Word, WordPerfect, or another word processing program capable of saving files in RTF (Rich Text Format) is needed.
- Web Browser -- Netscape 4.0 or Internet Explorer 5.0 or higher version (6.0 is recommended and these are free downloadable programs) - If you plan on using a browser supplied by your service provider make sure it is the most recent version. AOL has not been tested for Blackboard. Google Chrome is not compatible with Campbell University's Blackboard system.
- Real Player or Microsoft Media Player recommended.
- Email Software or a Web browser capable of supporting email activity, including sending/receiving attached files. AOL has not been tested for Blackboard.
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